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Accessibility

Last updated: March 13, 2026

1. Our Commitment

Aurum Transfers is committed to making our services accessible to all guests, including those with disabilities. We continuously work to improve the experience for every traveller arriving in Jamaica.

2. Vehicle Accessibility

Our fleet includes vehicles that can accommodate wheelchairs and mobility aids. Please notify us at the time of booking so we can assign the appropriate vehicle. Our drivers are trained to assist guests with mobility needs, including help with boarding, luggage, and any special requirements.

3. Website Accessibility

We strive to meet WCAG 2.1 Level AA standards across our website. Our site is built with the following accessibility features:

  • Screen reader compatibility
  • Full keyboard navigation support
  • Respect for prefers-reduced-motion settings
  • Sufficient colour contrast ratios
  • Semantic HTML structure

4. Communication

We offer multiple communication channels to accommodate different needs, including WhatsApp, email, and phone. Let us know your preferred method of contact and we will do our best to accommodate you.

5. Feedback

If you encounter any accessibility barriers while using our website or services, please contact us. We take all feedback seriously and work to improve.

6. Regulatory

We comply with Jamaica's Disabilities Act and relevant international accessibility standards. We are committed to meeting and exceeding regulatory requirements to ensure an inclusive experience for all our guests.