Refund policy

_Version 1 · Effective 2026-10-16_

Paddle.com is the Merchant of Record for digital guides and for directory or social subscriptions. Paddle handles the payment and the refund.

Guides. A Trip Pack or a destination guide can be refunded within 14 days if you have not downloaded it, or if the file is faulty.

Subscriptions. A subscription is fully refundable within 14 days of the first payment. You can cancel any time. Access stays on until the period you already paid for ends. Later periods are not partly refunded.

How to ask. Email info@aurum-transfers.com or use the link on your Paddle receipt. Statutory rights are unaffected. Travel you reserve with a partner is refunded by that partner, under the partner's own rules.