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Refund Policy

Last updated: March 13, 2026

1. Cancellation Policy

  • Free cancellation up to 24 hours before your scheduled pickup time.
  • Cancellations made within 24 hours of pickup may incur a 50% cancellation fee.
  • No-shows are non-refundable.

2. How to Cancel

To cancel a booking, contact us with your booking reference via:

3. Refund Processing

PayPal refunds are processed within 5–7 business days of the approved cancellation. For cash bookings that were prepaid, refunds will be issued via PayPal or bank transfer.

4. Modifications

Booking modifications (date, time, or destination changes) are free when requested at least 12 hours before your scheduled pickup. Route changes may affect pricing, and any difference will be communicated before confirming the modification.

5. Service Issues

If your transfer does not meet our standards, please contact us within 48 hours of your ride. We review all claims individually and offer partial or full refunds where appropriate.

6. Force Majeure

We cannot offer refunds for cancellations caused by natural disasters, government restrictions, or airport closures. In these circumstances, we will reschedule your transfer at no extra cost whenever possible.

7. Contact

For refund inquiries: info@aurum-transfers.com

WhatsApp: +1 (876) 815-6674