Refund Policy

1. Transfer Cancellation Policy

• 24+ hours before pickup: Full refund.
• Less than 24 hours before pickup: No refund.
• No-shows are non-refundable.
• Time and flight changes are free up to 2 hours before scheduled pickup.

2. How to Cancel

To cancel a booking, contact us with your booking reference via:

• WhatsApp: +1 (876) 815-6674
• Email: info@aurum-transfers.com

3. Refund Processing

PayPal refunds are processed within 5–7 business days of the approved cancellation. For cash bookings that were prepaid, refunds will be issued via PayPal or bank transfer.

4. Modifications

Booking modifications (date, time, or destination changes) are free when requested at least 2 hours before your scheduled pickup. Route changes may affect pricing, and any difference will be communicated before confirming the modification.

5. Directory Subscriptions

Directory listing subscriptions (Enhanced, Featured, Premium Spotlight) are billed annually and are non-refundable. You may cancel at any time, and access to paid features continues until the end of your subscription year. No refunds are issued for any reason, including unused subscription time.

6. Service Issues

If your transfer does not meet our standards, please contact us within 48 hours of your ride. We review all claims individually and offer partial or full refunds where appropriate.

7. Force Majeure

We cannot offer refunds for cancellations caused by natural disasters, government restrictions, or airport closures. In these circumstances, we will reschedule your transfer at no extra cost whenever possible.

8. Contact

For refund inquiries: info@aurum-transfers.com

WhatsApp: +1 (876) 815-6674