Skip to content Last Updated: February 23, 2025
Welcome to Aurum Transfers Limited. These Terms & Conditions govern the use of our website, https://aurum-transfers.com, and the services we offer. By accessing or using our website and services, you agree to comply with these Terms. If you do not agree, please refrain from using our website.
By using this website, you acknowledge and agree that:
You are at least 18 years old or have the legal capacity to enter into a contract.
You will use this website only for lawful purposes and in compliance with applicable Jamaican laws.
You will not engage in unauthorized commercial activities, fraudulent bookings, or any actions that disrupt our website’s operation.
We reserve the right to restrict access, suspend, or terminate any user’s access to our services for violations of these terms.
Our website uses cookies to enhance user experience and collect data for marketing and analytics. By using our website, you consent to our use of essential cookies. You may manage optional cookies via your browser settings.
We comply with the Data Protection Act of Jamaica, ensuring that your personal information is collected, stored, and processed lawfully and securely. For more details, please review our Privacy Policy.
3.1. Reservation & Payment
All bookings must be made through our official website, WhatsApp, or customer support.
Payments are required at the time of booking unless otherwise specified.
We accept major credit/debit cards and PayPal.
Bookings are subject to availability and are confirmed via email or WhatsApp.
3.2. Cancellation & Refunds
Our cancellation policy is as follows:
Cancellations made more than 24 hours before the transfer: Full refund.
Cancellations made less than 24 hours before the transfer: 50% refund.
No-shows or cancellations at the time of pickup: No refund.
Refunds will be processed within 7–10 business days.
4.1. Transfer Service Guidelines
All transfers are private, direct, and non-shared.
Passengers must provide accurate flight details for airport pickups.
A 15-minute grace period applies for standard pickups. Airport pickups include 60 minutes of free wait time.
Additional wait time may incur extra charges.
4.2. Luggage & Special Requests
Each passenger is allowed one carry-on and one checked bag. Extra luggage may require additional fees.
Child car seats are available upon request and must be booked in advance.
Special accommodations (e.g., pets, medical needs) must be disclosed at booking.
By using our services, you agree to:
Respect our drivers and staff.
Comply with local laws and travel regulations.
Avoid causing damage to our vehicles.
Refrain from disruptive, unlawful, or intoxicated behavior.
Aurum Transfers reserves the right to refuse service to any passenger engaging in misconduct.
Aurum Transfers operates under a National Contract Carriage License issued by the Transport Authority of Jamaica. All vehicles are registered with Red Plates (PPV – Contract Carriage) and are fully insured. Our drivers hold valid PPV licenses and Transport Authority ID badges.
7.1. General Liability
Aurum Transfers shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.
Our liability is limited to the amount paid for the services provided.
7.2. Uncontrollable Events
We are not liable for delays or service failures caused by:
Extreme weather conditions
Traffic congestion or road closures
Natural disasters, strikes, or acts of God
Government actions or legal restrictions
All vehicles operated by Aurum Transfers are covered by full commercial insurance, including passenger liability. In the event of an accident, claims will be processed in accordance with our insurance policy and Jamaican law.
Aurum Transfers is not responsible for lost or stolen items left in vehicles. However, if an item is found, we will make reasonable efforts to return it. Please contact our support team immediately if you realize you have left something behind.
All content, text, graphics, logos, and materials found on this website are owned by Aurum Transfers Limited. You may not:
Copy, reproduce, or republish our content without permission.
Use our brand name, logo, or materials for commercial purposes without written consent.
Modify or redistribute website content in any way that violates copyright laws.
These Terms & Conditions are governed by the laws of Jamaica. Any disputes that cannot be resolved through customer service shall be subject to the jurisdiction of Jamaican courts.
In case of a dispute, we encourage you to contact our customer support first. If unresolved, you may seek assistance from the Consumer Affairs Commission (CAC) of Jamaica.
Aurum Transfers reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on our website with the updated “Effective Date.” Your continued use of our services after such changes constitutes acceptance of the new Terms.
If you have any questions regarding these Terms & Conditions, please contact us:
Aurum Transfers Limited
Address: Ocho Rios, Jamaica
Phone: (876) 815-6674
Email: info@aurum-transfers.com
Website: aurum-transfers.com
Our customer support team is available to assist you during business hours. We value your business and strive to provide excellent service.
You planned every detail of your trip. Don’t leave your airport transfer to chance. Pre-book with Aurum Transfers and start your stay with confidence, clarity, and care.
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