Aurum Transfers Limited Privacy Policy

Effective Date: March 1, 2025

Last Updated: March 1, 2025Aurum Transfers Limited (“Aurum,” “we,” “us,” or “our”) is a premium transportation service based in Jamaica. We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with Jamaica’s Data Protection Act, 2020, as well as international standards like the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) (including any amendments). This Privacy Policy explains what information we collect, how we use and safeguard it, the legal bases for processing, your rights as a data subject, and how you can contact us regarding your data. By using Aurum’s services or website, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our services. This includes:

Personal Information: Details that identify you as an individual. For example, when you book a transfer or create an account, we collect your name, email address, phone number, and billing information (such as credit card details). We may also collect identification details (like flight numbers or hotel confirmation numbers) if you provide them for pickup coordination.

Trip Details: Information related to your transportation bookings and travel itineraries. This includes pick-up and drop-off locations, dates and times of your scheduled transfers, number of passengers, luggage requirements, and any special requests or preferences you communicate (for instance, child seat needs or preferred vehicle type).

Usage Data: When you interact with our website or mobile applications, we automatically collect certain data. This may include your IP address, browser type, device type, operating system, referring URLs, pages viewed, and the dates/times of access. If you use location-based features (for example, to find a nearby driver or to track a ride), and you grant permission, we may collect geolocation data from your device. We also use cookies and similar tracking technologies (described in more detail below) to gather information about how you use our site and services.

Third-Party Sources: We may receive information about you from third parties. For example, if a travel agent, hotel concierge, or corporate account books a transfer on your behalf, they might provide us with your name, contact details, and trip information. We treat any information obtained from third parties in accordance with this Privacy Policy and applicable law.

How We Use Your Information

We use the collected information for the following purposes:

To Provide Services: We process your personal and trip information to schedule and complete your transfers, including coordinating with drivers/chauffeurs, sending ride confirmations, updates, and receipts, and processing payments.

To Communicate with You: We use your contact information to communicate regarding your bookings and our services. This includes sending booking confirmations, pickup notifications, schedule changes, customer support responses, and any important updates or alerts (such as emergency notices or changes due to weather or local regulations).

To Improve and Personalize Services: We analyze usage data and feedback to understand how our services are used and to make improvements. This helps us optimize our routes, enhance our website/app usability, and personalize your experience (for example, remembering your preferences or past trips to offer quicker bookings in the future).

Marketing and Promotions: With your consent (or as otherwise permitted by applicable law), we may use your contact details to send you promotional offers, newsletters, or information about new services and special deals. You can opt out of marketing communications at any time, and we will not send these without the appropriate legal basis.

Legal Compliance and Safety: We may use your information to comply with legal obligations and regulatory requirements, such as record-keeping for tax purposes or fulfilling compliance under Jamaica’s Data Protection Act. Additionally, we process data as necessary to enforce our Terms of Service, to detect or prevent fraud and abuse, to ensure the security of our services, and to protect your rights, our rights, and the rights of other customers or the public (for example, in case of an emergency or dispute).

Legal Basis for Processing Personal Data

We only process your personal data when we have a valid legal basis to do so under applicable data protection laws. Depending on the context of your interactions with us and your location, one or more of the following legal bases may apply:

Consent: We will ask for your consent before processing your personal data in situations where consent is required. For instance, we rely on consent to send you marketing emails or newsletters, or to collect precise geolocation data via our app. Where you have given consent, you have the right to withdraw it at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, and it may mean some services (like receiving certain updates or personalized offers) can no longer be provided.

Performance of a Contract: We process personal data when it is necessary to fulfill a contract with you or to take steps at your request before entering into a contract. In practice, this means we use your information to provide the transportation services you requested – for example, using your name, contact, and payment details to confirm and carry out your booking, or to make sure a driver meets you at the correct time and location. Without this information, we cannot provide the requested services.

Legal Obligation: Some processing is necessary for us to comply with our legal obligations. This includes retaining certain transaction records for tax and accounting purposes, verifying driver credentials as required by law, or disclosing information when compelled by court order, subpoena, or other legal processes. Jamaica’s Data Protection Act and other regulations may also require us to provide certain information to authorities or data subjects upon request, which we will do as legally required.

Legitimate Interests: We may process personal data for our legitimate business interests, provided that such processing does not override your rights and freedoms. For example, it is in our legitimate interest to improve our services by analyzing usage patterns, to secure our platform and network, to prevent fraud, and to market our services to existing customers. When we rely on legitimate interests, we carefully consider and balance any potential impact on your rights. You have the right to object to processing based on our legitimate interests in certain cases (see Your Privacy Rights below).

Vital Interests: In rare cases, we may need to process personal information to protect someone’s vital interests – for example, to contact emergency services on your behalf if there is an accident or medical emergency during a ride. This basis will only be used to protect life or health in critical situations.

(Note: If other legal bases (such as “public interest”) apply under certain jurisdictions, we will rely on them only if appropriate. Typically, Aurum Transfers does not engage in processing on the basis of public interest, as we are a private service provider.)

Your Privacy Rights

We respect your rights to control your personal data. Depending on the laws that apply to you (for example, Jamaican law, GDPR for EU/EEA or UK residents, or CCPA for California residents), you may exercise a variety of rights regarding your personal information. This section outlines those rights and how you can use them.

Rights Under Jamaican Data Protection Act and GDPR (EU/UK)

If you are in Jamaica or the European Union/United Kingdom (or where similar data protection laws apply), you have the following rights with respect to your personal data:

Right to Access: You have the right to request confirmation of whether we are processing your personal data, and to receive a copy of the personal data we hold about you. This enables you to know and verify the information we have on file.

Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. We strive to ensure that your information is accurate, and we encourage you to let us know if something needs to be fixed.

Right to Erasure: You can ask us to delete your personal data in certain circumstances – for example, if the data is no longer necessary for the purposes it was collected, or if you withdraw consent and we have no other legal basis to continue processing. This is often called the “right to be forgotten.” Please note that we may not always be able to delete all data, such as when we are required to keep records for legal reasons or when the data is necessary to establish or defend legal claims. We will inform you of any such retention if we cannot fully comply with your deletion request.

Right to Object to Processing: You have the right to object to the processing of your personal data in certain situations. In particular, you can object at any time to the use of your personal data for direct marketing, and we will honor that request (we will stop sending you marketing communications). You may also object when we are processing your data based on legitimate interests or when processing in a way that you feel causes unwarranted harm or distress, as provided under Jamaica’s Data Protection Act. If you file an objection, we will review and cease the processing in question unless we have a compelling legitimate ground to continue or a legal obligation that requires us to proceed.

Right to Restrict Processing: You can request that we limit or “freeze” the processing of your personal data in certain cases. For example, if you contest the accuracy of your data, you can request we restrict processing while we verify the information. Similarly, if you have objected to processing (as above), you may request restriction pending the verification of our legitimate grounds. When processing is restricted, we will still store your data but not use it until the issue is resolved, except to the extent allowed by you or as necessary for legal claims or protection of others’ rights.

Right to Data Portability: For data that you have provided to us and that we process by automated means based on your consent or on a contract, you have the right to obtain a copy in a structured, commonly used, machine-readable format (for example, a JSON or CSV file). You also have the right to request that we transmit this data to another data controller (for instance, to another service provider), where technically feasible. This right is designed to make it easier for you to move your information between different services.

Right Not to be Subject to Automated Decisions: You have the right to not be subject to a decision based solely on automated processing (including profiling) that produces legal effects or similarly significant effects for you, unless it is necessary for a contract, authorized by law, or you have given explicit consent. In practice, Aurum Transfers does not make any important decisions about customers using purely automated algorithms without human involvement. If that ever changes, we will inform you and ensure your rights are protected (including providing an opportunity for human review of any automated decision).

Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time (as noted earlier in this policy). Once you withdraw consent, we will stop the specific processing that was based on consent. For example, you can unsubscribe from our marketing emails, and we will cease sending them. Withdrawal of consent will not affect any processing already done, but it will take effect for future processing.

Right to Lodge a Complaint: We hope to resolve any query or concern you raise about our use of your information, so please contact us first with any issues. However, if you believe we have not complied with applicable data protection laws, you have the right to lodge a complaint with a supervisory authority. For Jamaican residents, this is the Office of the Information Commissioner (OIC) in Jamaica. EU/EEA residents can contact their local Data Protection Authority, and UK residents can reach out to the UK Information Commissioner’s Office (ICO). We will provide the contact details for these authorities upon request.

Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, U.S.A., you are protected by the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These laws provide you with specific rights regarding your personal information, in addition to the general rights described above. California law requires us to provide a special notice of these rights, which include:

Right to Know (Access): You have the right to request that we disclose the personal information we have collected about you over the past 12 months. This includes the categories of personal information collected, the categories of sources of that information (e.g., directly from you, from your use of our services, from third parties), the business or commercial purposes for collecting or sharing the information, the categories of third parties with whom we shared or sold personal information (if any), and the specific pieces of personal information we have about you. Essentially, you can ask for a report summarizing what personal data of yours we hold and how we have handled it.

Right to Delete: You have the right to request that we delete any personal information we collected from you and retained, subject to certain exceptions. Once we receive and confirm a verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. For example, we may need to retain certain data to complete a transaction you requested, to detect security incidents or fraud, to exercise free speech or another legal right, to comply with a legal obligation, or for lawful internal uses aligned with your expectations (such as maintaining records of your past transfers for your reference). We will inform you if any such exception applies to your deletion request.

Right to Correct: You have the right to request that we correct any inaccurate personal information we maintain about you. If you become aware that information we have is inaccurate, please let us know and, once we verify your identity and validate the request, we will correct our records accordingly.

Right to Opt Out of Sale or Sharing: CCPA gives you the right to opt out of the “sale” of your personal information to third parties. The CCPA’s definition of “sale” is broad and can include sharing information for monetary or other valuable consideration. However, Aurum Transfers does not sell your personal information to third parties. We do not monetize your data by selling it, and we only share your information with third parties for the purposes outlined in this policy (which are considered “business purposes” under CCPA, not sales). If in the future we ever consider selling personal data, we will update this policy and provide a clear opt-out mechanism on our website, as required by law. Additionally, if we engage in certain types of data “sharing” (such as sharing for cross-context behavioral advertising), California residents will have the right to opt out of that sharing as well.

Right to Limit Use of Sensitive Personal Information: If we collect any information considered “sensitive personal information” under California law (for example, precise geolocation, racial or ethnic origin, etc.), California residents have the right to limit our use or disclosure of that sensitive information to what is necessary to perform the services or provide the goods reasonably expected. Aurum Transfers generally does not collect sensitive personal information beyond what is necessary (we mainly collect basic contact and trip details). If we ever do collect sensitive data for a specific purpose (such as health information for accessibility needs), we will only use it for that purpose or as permitted by law.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. This means we will not deny you services, charge you different prices, or provide a lesser quality of service just because you exercised your privacy rights. For example, if you request deletion of your data, we will not refuse you future service or charge you more for it. In some cases, however, if the exercise of your rights impacts our ability to provide services (for instance, if you ask us to delete all your data, we may not be able to offer personalized bookings without necessary information), we will inform you of the implications and work with you to find a reasonable solution.

Exercising Your California Rights: If you are a California resident and wish to exercise any of these rights, please refer to the “How to Exercise Your Rights” section below for the process to submit a verifiable request. We will need to verify your identity and residency before fulfilling requests, and we aim to respond within the time frames set by California law (generally within 45 days, with the possibility of a 45-day extension when necessary).

How to Exercise Your Rights

Contact Us: To exercise any applicable data rights (access, correction, deletion, etc.), you may contact us through the methods listed in the Contact Information section at the end of this policy. Please clearly describe your request – for example, “I am requesting a copy of my personal data” or “Please delete my account information.” For California residents, you can also authorize an agent to make a request on your behalf, but we will require proof of the agent’s identity and authority.Verification: When you submit a request, we need to verify your identity to protect your privacy. We may ask you to provide information that matches our records (such as confirming your email address, recent booking details, or other information we have on file) or to use existing account authentication measures. For agents making requests on behalf of someone else, we may require proof of the agent’s identity and legal authority (such as a written authorization or power of attorney from the consumer).Response Timeframe: We will respond to your request as soon as possible, generally within 30 days for requests under Jamaican, EU, or UK law, and within 45 days for requests under CCPA. If we need more time to process your request, we will inform you of the reason and extension period (an extension may be up to an additional 30 days for Jamaican/EU requests, or an additional 45 days for CCPA requests, as permitted by law). Our response will explain the actions we took in response to your request, or if we cannot fulfill the request in whole or in part, the legal reason why (for example, if you requested deletion of data that we are legally required to keep, we will let you know).We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. In most cases, requests will be handled free of charge. If a fee is warranted (for example, for multiple repetitive requests), we will explain why and provide a cost estimate before proceeding.

Data Retention and Security

Data Retention: We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including providing services to you and complying with legal and accounting obligations. For example, we keep your profile information and past trip records while you maintain an account with us, so that you can review prior bookings and for our business records. If you close your account or it’s inactive for a long period, or if you simply made an inquiry but never became a customer, we will delete or anonymize your personal data after a reasonable period, unless we need to retain it for a legitimate reason. We may retain certain information longer if required by law (for instance, certain transaction details may be kept for several years to comply with tax and financial regulations) or to resolve disputes and enforce our agreements. When personal data is no longer required, we will ensure it is securely deleted, erased, or anonymized so you can no longer be identified from it.Security Measures: Aurum Transfers takes the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include, for example: encryption of sensitive information both in transit and at rest, firewall and intrusion detection systems on our IT infrastructure, secure hosting environments, and access controls to ensure that personal data is only accessed by employees or contractors on a need-to-know basis. We also train our staff on privacy and security best practices to ensure a high level of awareness and care when handling your data.Despite our efforts, no method of data transmission or storage is 100% secure. We continuously work to protect your information, but we cannot guarantee absolute security. In the event of a data breach that poses a significant risk to your rights (for example, a loss or unauthorized access of your personal data), we will notify you and the appropriate authorities as required by law. Under Jamaica’s Data Protection Act and GDPR, for instance, we are obligated to report certain personal data breaches to the Information Commissioner (and in some cases to affected individuals) within a specified timeframe (typically within 72 hours of becoming aware of the breach). We have a response plan in place to handle such situations responsibly.

Cookies and Tracking Technologies

What Are Cookies: Cookies are small text files that websites place on your device (computer, smartphone, etc.) when you visit. They are widely used to make websites work efficiently and to provide information to the owners of the site. Similar technologies include pixels, web beacons, and local storage. In this policy, we refer to all of these as “cookies and tracking technologies.”How We Use Cookies: Aurum Transfers uses cookies and similar technologies to enhance your experience on our website and to collect usage data (as described in “Usage Data” above). For example, cookies help us to:

Keep you Logged In: If our website has a login area, cookies allow us to remember you so you don’t have to log in again every time you navigate to a new page.

Remember Preferences: We may use cookies to save your preferences (like language selection or currency) so that they are preserved between sessions.

Analytics: We use third-party analytics tools (such as Google Analytics) that set cookies in your browser. These cookies collect information about your site usage, such as which pages you visit and how long you stay, which helps us understand website traffic and usage patterns. The information collected is aggregated and not used to personally identify you. This data helps us improve site content and performance.

Advertising and Social Media (if applicable): We currently do not display third-party ads on our site, but if we ever do or if we integrate with social media features, cookies might be used to tailor advertising to your interests or to enable sharing to social platforms. Any such use will be disclosed and done in compliance with applicable laws (including obtaining consent where required).

Cookie Choices: When you first visit our website, you may see a cookie notice or banner that allows you to accept or manage cookies. For visitors from the EU (or where required by law), we will not set non-essential cookies (like analytics or advertising cookies) unless you opt in to them. You can also control cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or alert you when a cookie is being placed on your device. Please note that if you disable or reject certain cookies, some parts of our website might become inaccessible or not function properly (for example, we might not remember your preferences or login details).Do Not Track: Some browsers offer a “Do Not Track” (DNT) feature that signals to websites that you do not want to be tracked. At this time, there is no universal standard for how to interpret DNT signals. Therefore, our website does not currently respond to DNT browser signals. We will update this policy if that changes in the future.For more detailed information about the cookies and tracking technologies we use, you can contact us or refer to our separate Cookie Policy (if available). By continuing to use our site and services, you consent to our use of cookies as described (unless you have disabled them via your browser or settings).

Sharing and Disclosure of Personal Information

We understand the importance of keeping your personal information confidential. Aurum Transfers does not sell your personal data to third parties. We only share your information in the following circumstances and with appropriate safeguards:

Service Providers and Partners: We share personal data with trusted third-party service providers who perform functions on our behalf and under our instructions (also known as “data processors”). This includes, for example: payment processors to handle credit card transactions securely; IT and hosting providers that maintain our website, applications, and databases; booking and dispatch software providers that help coordinate your transfers; and email or SMS providers that assist in sending booking confirmations and notifications. We ensure that all service providers are bound by contracts that require them to protect your data and use it only for the specific services they are providing to us. Likewise, if you booked our services through a business partner (such as a hotel concierge, travel agency, or corporate booking tool), we may share necessary information with that partner to fulfill and confirm your booking. These partners are themselves responsible for handling your data in accordance with applicable laws.

Drivers/Chauffeurs: Our drivers (including any independent contract drivers or third-party transport affiliates we might use) will receive the information necessary to carry out your requested transfer. This typically includes your name, pickup and drop-off location, schedule, and any special instructions (but generally not sensitive information beyond what’s needed for the service). Drivers are bound by confidentiality and are only allowed to use your information for the purpose of providing the ride.

Affiliates and Corporate Group: If Aurum Transfers Limited has affiliate companies or is part of a larger corporate group in the future, we may share data within that group as necessary to support services and operations (for example, centralized data storage or customer support). Any such affiliated entities will follow practices consistent with this Privacy Policy.

Business Transactions: In the event that Aurum Transfers explores or undergoes a business transaction such as a merger, acquisition by another company, reorganization, or sale of all or part of our assets, your personal data may be disclosed to potential or actual purchasers (and their advisors) as part of the due diligence process or transferred as part of the transaction. In such cases, we will ensure that appropriate confidentiality arrangements are in place and that the new owner will be bound by terms that offer at least the same level of protection for your personal data as this policy. You will be notified via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.

Legal Compliance and Protection: We may disclose your personal information when required to do so by law or when we believe in good faith that such disclosure is necessary to: comply with a legal obligation or request (for example, in response to lawful requests by public authorities, court orders, or subpoenas); cooperate with regulators and law enforcement agencies (such as providing information to Jamaica’s Information Commissioner as required under the Data Protection Act, or providing data to tax authorities for audit purposes); investigate and defend ourselves against any third-party claims or allegations; protect the rights, property, or personal safety of Aurum Transfers, our customers, or others (this may include exchanging information with other companies and organizations for fraud protection and credit risk reduction).

At Your Direction: We will share your information with third parties if you specifically request or direct us to do so. For example, if you ask us to coordinate with a specific third-party service or if you invite others to use our service with you (such as adding a guest to your booking who needs to receive trip updates), we will share data accordingly.

When we disclose personal data to third parties, we only share the minimum necessary information and we require that all third parties handle personal data with the same level of care and security that we do. We also ensure that any international sharing of data complies with the relevant data transfer laws (see International Data Transfers below).

International Data Transfers

Aurum Transfers Limited is based in Jamaica, but we serve customers and use service providers across multiple jurisdictions. This means your personal information may be transferred to, stored in, or accessed from countries other than your own. For example, if you are located outside of Jamaica, information we collect from you may be transferred to our servers or databases in Jamaica. Similarly, we may use cloud hosting or service providers based in the United States, the European Union, or other countries, which means your personal data could be processed or stored on servers in those locations.Protection of Your Data Abroad: Whenever we transfer personal data across national borders, we take steps to ensure the transfer is lawful and that your information is adequately protected in the destination country. Jamaica’s Data Protection Act requires that personal data should not be transferred to another country unless that country ensures an adequate level of protection for the rights and freedoms of data subjects in relation to their personal data. Likewise, if we transfer data from the European Economic Area (EEA) or UK to a country that the European Commission (or UK authorities) has not deemed to have “adequate” data protection laws, we will use appropriate safeguards as required by GDPR. These safeguards may include:

Standard Contractual Clauses (SCCs): We may sign the European Commission’s approved standard data protection clauses with the recipient of the data, which legally commit the recipient to protect your data to EU standards.

Binding Corporate Rules: If we ever rely on intra-group transfers (within a corporate group), we might use Binding Corporate Rules that are approved by relevant privacy authorities, ensuring all group members protect personal data consistently.

Consent or Other Legal Bases: In some cases, we may ask for your explicit consent to transfer your data to a third country if no other lawful mechanism is in place and if the transfer is necessary (you can always refuse or revoke consent). Alternatively, we may transfer data as necessary to perform a contract with you (for example, if you’re using our services from outside Jamaica, the transfer of data back to our servers in Jamaica is necessary to provide the service you requested) or to fulfill a contract in your interest.

U.S. and Other Countries: If personal data is transferred from Jamaica or other jurisdictions to the United States or another country, we will similarly ensure an adequate level of protection. For instance, for data moved from the EU/UK to the U.S., we may rely on SCCs as mentioned, or any approved frameworks that might be in place (such as the EU-U.S. Data Privacy Framework, if applicable and certified). For transfers from Jamaica to another country, we will consider the data protection laws of that country and ensure they meet Jamaican standards or implement contractual and technical measures to achieve a comparable level of protection.Your Rights with International Transfers: If you would like more information about international data transfers or the specific safeguards in place, please contact us. If you are protected by GDPR, you have the right to request a copy of the safeguards we use for transfers of personal data outside of the EEA/UK (such as a copy of the contractual clauses, which may be summarized due to confidentiality). We will be happy to provide any relevant details upon request.Please note that data stored in other countries may be subject to lawful access requests by courts, law enforcement, or other authorities in those jurisdictions, but we will only disclose information as required by law and with respect for the privacy and security of your data as outlined in this policy.

Compliance, Updates, and Other Important Information

Children’s Privacy: Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you are under 16 (or the relevant age of consent for data processing in your jurisdiction), please do not use our services or provide any personal data. If we learn that we have inadvertently collected personal data from a child, we will take steps to delete such information as soon as possible. Parents or guardians who believe that we might have information about a child may contact us to request deletion.Changes to this Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. If we make material changes, we will notify you by posting a prominent notice on our website or through other appropriate communication channels, and we will indicate at the top of the policy when it was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this policy will signify your acceptance of the updated terms, to the extent permitted by law.Compliance and Transparency: Aurum Transfers is committed to complying with all applicable privacy and data protection laws. This Privacy Policy is intended to provide transparency about our data practices. In case of any conflict between this policy and legal requirements, we will always prioritize compliance with the law. If you have any questions or concerns about how we handle your data or about the legal requirements that apply to us, please reach out to us using the contact information below.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us. We are here to help and will respond as promptly as possible.

Aurum Transfers Limited – Privacy Office

Attn: Data Protection Officer

Ocho Rios, St. Ann, Jamaica

Email: privacy@aurumtransfers.com

Phone: +1 (876) 815-6674

When contacting us about your personal data, please provide your name and contact information and a clear description of your request. If you are making a rights request (e.g., asking for a data copy or deletion), please specify the nature of your request. We may need to ask for additional information to verify your identity for security purposes.Additional Contacts: If you have unresolved concerns, you may also contact the relevant supervisory authority:

Jamaica – Office of the Information Commissioner (OIC): Visit oic.gov.jm for contact details and complaint procedures under the Jamaica Data Protection Act.

European Union – Data Protection Authorities: A list of national Data Protection Authorities is available via the European Data Protection Board’s website. You can contact your local authority for guidance or to file a complaint.

United Kingdom – Information Commissioner’s Office (ICO): Website: ico.org.uk | Phone: +44 303 123 1113.

California – Privacy Protection Agency: California residents can find information at the California Privacy Protection Agency’s website regarding CCPA rights and enforcement.

Thank you for trusting Aurum Transfers with your transportation needs. We value your privacy and are dedicated to safeguarding your personal information while providing you with exceptional service.