Your Questions Answered —
Travel with Confidence and Style!

Frequently asked questions

Can I request champagne or special refreshments in the car?

Answer:
Yes! We offer custom VIP packages, including premium refreshments and concierge services.

What measures do you take to ensure passenger safety during transfers?

Answer:
At Aurum Transfers Limited, passenger safety is our utmost priority. Our vehicles undergo regular maintenance and safety inspections to ensure they meet the highest standards. Additionally, our professional chauffeurs are extensively trained, fully licensed, and have comprehensive knowledge of local traffic regulations and routes. We also adhere to all local regulations and hold the necessary licenses and insurance. Furthermore, our vehicles are equipped with modern safety features, including GPS tracking, to monitor each journey in real-time, providing an added layer of security for our passengers

Do you have customer support available 24/7?

Answer:
Yes! Our support team is available 24/7 via WhatsApp, and email.

• 📧 Email: info@aurum-transfers.com

• 📍 WhatsApp: +1 (876) 815-6674

Do you offer [specific service inquiry]?

Unfortunately, we don't currently offer [specific service inquiry]. However, we do offer [alternative service] which might be helpful.

What happens if I leave something in the car?

Answer:
Contact us immediately! We will do our best to return lost items. However, we are not liable for any valuables left behind.

Where do I meet my driver at the airport?

Answer:
Your driver will be waiting at the designated arrivals area with a personalized name sign for easy identification.

Are my details safe when booking online?

Answer:
Yes! Our website uses secure encryption to protect your personal and payment details.

Can I make multiple stops during my transfer?

Answer:
Yes! Multi-stop rides are available for an additional charge based on wait time and distance.

What happens if my flight is delayed?

Answer:
No worries! We track all flights in real time and adjust pickup times accordingly to avoid extra wait charges.

Can I request a specific vehicle for my transfer?

Answer:
Yes! Based on availability, you can request a preferred vehicle type. Contact us in advance to ensure your selection.

Are your drivers licensed and insured?

Answer:
Yes! All Aurum Transfers drivers are professionally trained, fully licensed, and insured for passenger transport.

Do you allow rescheduling if my plans change?

Answer:
Yes! You can reschedule your ride at no extra cost, subject to vehicle availability.

Are your prices fixed or do they change based on demand?

Answer:
We offer straightforward, fixed pricing with no hidden fees. The price you see at booking is the price you pay—guaranteed, regardless of traffic, demand, or time of day.

How can I contact Aurum Transfers Limited?

Answer:

• 📞 Phone: 876-815-6674

• 📧 Email: info@aurum-transfers.com

• 🌍 Website: www.aurum-transfers.com

Do you charge extra for luggage?

Answer:
Standard luggage is included in the fare. Excess baggage or oversized items may incur an additional fee.

Can I book a same-day transfer?

Answer:
Yes, same-day bookings are available, but we recommend booking at least 24 hours in advance to guarantee availability.

Do you provide transportation between resorts?

Answer:
Absolutely! We provide private inter-hotel transfers for guests moving between luxury resorts, villas, and vacation rentals.

Do you offer discounts for frequent travelers or corporate clients?

Answer:
Yes! We have loyalty discounts, business packages, and corporate partnership rates available.

Can you pick me up from a private jet terminal?

Answer:
Yes! We provide private jet and FBO (Fixed Base Operator) transfers for high-net-worth individuals and VIP travelers.

How do you accommodate special requests or personalized services during airport transfers?

Answer:
We believe in providing a bespoke travel experience tailored to each client's unique preferences. Whether you require a specific type of vehicle, have particular amenities in mind, or need assistance with luggage, our team is dedicated to accommodating your requests. Our luxury vehicles offer amenities such as Wi-Fi, bottled water, and comfortable seating. For special occasions or corporate events, we offer customized services to ensure your transfer is both comfortable and memorable. Please inform us of any special requirements at the time of booking, and we will make the necessary arrangements to exceed your expectations.​