Question 1

How do I book a transfer with Aurum Transfers?

Accepted Answer

You can easily book through our online booking system at booking.drivenot.com. Simply enter your pickup and destination details, select your preferred vehicle, and complete your reservation. You can also contact us directly for personalized assistance and custom arrangements.

Question 2

How far in advance should I book my transfer?

Accepted Answer

We recommend booking at least 30 days in advance to ensure availability and secure the best rates, especially during peak travel seasons (December-April). However, we also accommodate last-minute bookings when possible. For airport transfers, we suggest booking as soon as you have your flight details to guarantee your preferred vehicle and time slot.

Question 3

Can I modify or cancel my booking?

Accepted Answer

Yes, you can easily modify your booking through our Customer Portal or by contacting us directly. Changes can be made up to 4 hours before your scheduled pickup time without any charges. Cancellations made 24 hours in advance receive a full refund. For changes or cancellations within 4 hours, please contact us directly as fees may apply. Access your Customer Portal through the booking confirmation email we send you.

Question 4

Do you provide group transportation?

Accepted Answer

Absolutely! We have a diverse fleet that can accommodate groups of all sizes, from intimate couples to large family reunions or corporate groups. Our vehicles range from luxury sedans to spacious vans and buses. Contact us for group pricing and special arrangements.

Question 5

What are your rates for transfers?

Accepted Answer

Our rates vary based on distance, vehicle type, and group size. We offer transparent, fixed pricing with no hidden fees. You can get an instant quote through our online booking system or contact us for a personalized quote for your specific needs.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and bank transfers. Payment can be made in advance online or directly to your driver upon completion of the service. Please note: We do not accept cash payments for services, except for optional tips to drivers which are always appreciated.

Question 7

Do you accept cash payments?

Accepted Answer

We do not accept cash payments for our transfer services. All payments must be made via credit card or bank transfer. However, cash tips for drivers are welcome and greatly appreciated for excellent service. Tips typically range from 15-20% of the service cost.

Question 8

How do I access my booking information after making a reservation?

Accepted Answer

After booking, you'll receive a confirmation email with your booking details and access to our Customer Portal. Through the portal, you can view your booking details, make modifications, track your driver, and manage your reservation.

Question 9

Are tips included in the price?

Accepted Answer

Tips are not included in our quoted prices and are entirely at your discretion. If you're pleased with your driver's service, a 15-20% tip is customary and greatly appreciated by our team members.

Question 10

Do you offer any discounts or loyalty programs?

Accepted Answer

Yes! We have an Aurum Loyalty Program for repeat customers that offers exclusive discounts and special perks. We also provide group discounts for larger parties and special rates for extended tours or multiple-day services.

Question 11

Which airports do you service?

Accepted Answer

We provide transfers to and from all major Jamaican airports including Sangster International Airport (Montego Bay), Norman Manley International Airport (Kingston), and Ian Fleming International Airport (Ocho Rios). We also service smaller airfields and private jet terminals.

Question 12

Do you provide transfers to all areas of Jamaica?

Accepted Answer

Yes, we provide transfers throughout Jamaica including all major tourist destinations: Montego Bay, Negril, Ocho Rios, Kingston, Port Antonio, and the South Coast. We also offer transfers to remote locations and hidden gems off the beaten path.

Question 13

How will I recognize my driver?

Accepted Answer

Your driver will be waiting for you with a clearly marked Aurum Transfers sign displaying your name or booking reference. For airport pickups, our drivers wait in the arrival area after you clear customs. You'll also receive your driver's contact information before your arrival.

Question 14

What happens if my flight is delayed?

Accepted Answer

Don't worry! We monitor all flight schedules and automatically adjust pickup times for delays. For airport transfers, we include 60 minutes of complimentary waiting time for international flights and 30 minutes for domestic flights. No additional charges for flight delays.

Question 15

Are your vehicles and drivers licensed and insured?

Accepted Answer

Absolutely! All our vehicles are fully licensed by the Jamaica Tourist Board and carry comprehensive commercial insurance. Our drivers are licensed professionals with clean driving records, extensive local knowledge, and training in customer service and safety protocols.

Question 16

What safety measures do you have in place?

Accepted Answer

Safety is our top priority. All vehicles undergo regular maintenance and safety inspections. Our drivers are carefully vetted, licensed, and trained. Vehicles are equipped with GPS tracking, and we maintain 24/7 communication with our drivers during your journey.

Question 17

What types of vehicles do you have?

Accepted Answer

Our diverse fleet includes luxury sedans, SUVs, minivans, and larger buses to accommodate any group size. All vehicles are modern, well-maintained, air-conditioned, and equipped with comfortable seating. You can view our fleet options during the booking process.

Question 18

Can I request a specific type of vehicle?

Accepted Answer

Yes! During booking, you can select your preferred vehicle type based on your group size and comfort preferences. We also accommodate special requests like child car seats, wheelchair accessibility, or specific vehicle features when requested in advance.

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